Frequently Asked Questions

Find answers to your questions quickly and efficiently on our frequently asked questions page.

1. How does EnergyPlans.com.au work?
We make it simple! Just enter a few details and our expert consultants will compare plans from leading energy providers to find the best deal for your needs. We then present your personalised options — saving you time, hassle, and money.

2. Is your service really free?
Yes! Our comparison service is 100% free for you. We’re paid a commission by the provider if you choose to switch through us, but that never affects the way we recommend plans.

3. Will switching energy providers save me money?
In many cases, yes! Energy prices change often, and staying on an old plan can cost you more over time. A quick review with us could reveal significant savings — without changing the quality of your service.

4. How long does the process take?
Our experts aim to contact you as soon as possible. Once you choose a plan, switching is quick and easy — and there’s no interruption to your energy supply.

5. Which energy providers do you compare?
We work with a wide range of trusted Australian energy retailers to offer you a broad selection of competitive plans. Our goal is to match you with the best deal for your situation.

6. What information do I need to provide?
Just basic details like your postcode, whether you have solar panels, and the type of property (home or business). If you have a recent bill handy, even better — but it's not required.

7. Will my power be cut off if I switch?
No! There’s no downtime when you switch providers. Your electricity or gas supply stays constant — the only thing that changes is your bill.

8. Can you help if I have solar panels?
Absolutely. We take your solar feed-in tariffs and usage into account when recommending the best plans to maximise your savings.

9. What if I’m moving house?
No problem! We can help you find a great energy deal for your new address and organise a smooth connection for your move-in date.