Privacy Policy

Energy Plans Australia ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all users of our website (energyplans.com.au), including both residential households and business or SME users who access our comparison tools, guides, calculators, and other services. By using our website and comparison services, you consent to the data practices described in this policy.

We may collect personal information that is reasonably necessary for us to provide our comparison and referral services to both residential and business users. This includes:

• Identity Data: Name, title, and date of birth.
• Contact Data: Email address, telephone number, residential or business address, and postcode.
• Energy Data: NMI (National Meter Identifier), MIRN (gas), meter type, current provider, tariff type, and usage data.
• Bill Information: Electricity or gas bill amounts, billing periods, and supply charges.
• Business Data: ABN, business name, business address, industry type, and estimated commercial energy usage (for SME and business users).
• Technical Data: IP address, browser type and version, device information, operating system, and screen resolution.
• Usage Data: Pages visited, time spent on pages, navigation paths, and interaction with tools and calculators.
• Cookie Data: Data collected via cookies and similar tracking technologies (see Section 9).

We collect information through several methods:

• Direct interactions: When you submit forms on our website, use our comparison tool, contact us via email, or subscribe to our newsletter.
• Automated technologies: Via cookies, Google Analytics 4, and other analytics and tracking tools that automatically collect technical and usage data when you visit our site.
• Comparison partner: Our comparison partner, Compare & Connect, may provide us with data relating to quotes generated, switches initiated, and connections completed through our platform.
• Publicly available sources: We may collect information from publicly available sources such as the AER (Australian Energy Regulator) and AEMO for the purpose of providing accurate energy market data.

We use your personal information for the following purposes:

• Comparison quotes: Providing residential and business energy comparison quotes through our comparison partner.
• Switching and connections: Facilitating the switching and connection process when you choose to change energy providers.
• Service improvement: Analysing how our site is used to improve our tools, calculators, guides, and reports.
• Communications: Responding to your enquiries and providing customer support.
• Marketing: Sending you marketing communications about energy-related topics, but only where you have consented to receive them. You can unsubscribe at any time.
• Legal compliance: Meeting our obligations under Australian law, including the Privacy Act 1988 (Cth).

We use third party analytics and marketing tools to understand how our site is used and to improve our services. These tools may collect and process data about your visit.

• Google Analytics 4: We use Google Analytics 4 to track site usage, page views, and user interactions. Google may collect and process data in accordance with their privacy policy at policies.google.com/privacy.
• Other tools: We may use other analytics and marketing tools from time to time. These tools may set cookies on your device to track usage patterns and improve our services.
• Opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

This Privacy Policy applies equally to business and SME users of our platform. In addition to the personal information described above, we may collect business-specific information when you use our business energy comparison tools.

• Business information such as ABN, business name, trading name, business address, and estimated commercial energy usage is collected and handled with the same care as residential personal information.
• We do not sell or share business information with third parties other than our comparison partner, Compare & Connect, for the purpose of providing business energy quotes.
• Business users have the same rights regarding their data as residential users (see Section 11).

We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small text files stored on your device that help us understand how you use our services.

Types of cookies we use:

• Essential cookies: Required for the site to function correctly. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used by Google Analytics 4 and similar tools to collect anonymised data about how visitors use our site, including pages visited and time spent.
• Functional cookies: Used to remember your preferences and settings, such as your postcode or selected state, to improve your experience.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of the comparison tool and other interactive features on our site.

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy.

• Contact form submissions and enquiries are retained for up to 24 months unless you request earlier deletion.
• Analytics data collected via Google Analytics 4 is retained for up to 26 months.
• Newsletter subscription data is retained until you unsubscribe.
• You may request deletion of your personal information at any time by contacting us at privacy@energyplans.com.au.

We take the security of your personal information seriously and use industry-standard measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted connections (HTTPS), secure hosting environments, and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use our services at your own risk.

Our site contains links to third party websites, including energy retailers, our comparison partner (Compare & Connect), government bodies such as the AER and AEMO, and other external resources.

We are not responsible for the privacy practices, content, or data handling of any third party site. We recommend reviewing the privacy policy of any third party website you visit via links on our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.